Help Center/FAQs

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by entering your delivery information and contact method. Select payment method the for goods. Please review your order at checkout to ensure all products are correct.

You can select your preferred payment method at checkout

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, and PayPal.
  
• AfterPay and Klarna are only available for USA and US Territories.

Note that additional exchange fee may apply if your currency is other than US dollars.

How can I use PayPal to pay for my order? 

• Once you are prompted to enter your payment information during checkout, please select the PayPal option, shown below. You will be redirected to PayPal to complete your order at this time.
  

How does AfterPay and Klarna work?

• We are excited to offer AfterPay and Klarna as additional payment methods at checkout. With AfterPay and Klarna, you are able to shop now and pay later! Simply select Installments by AfterPay or Klarna during checkout and pay for your purchase over 4 equal payments

Return Policy

• Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. EnailCouture reserves the right to refuse any returns at any time.

• Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect.

• If you believe you have received damaged or incorrect merchandise, please contact us within 7 days of the date when the parcel was received.

• Once the email has been sent we will issue you a return label. When the product arrives to our location we will further inspect the product for manufacturing defects.

• If product is proven defective a replacement will be shipped out.
• If no defect is proven the customer is responsible for any reshipment cost. If customer refuses to reship the product there will be no refunded issued as the product is not defective.

• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.

• For returns/exchanges of incorrect products, please email info@enailcouture.com with the subject 'Incorrect Product/Order' and include your order number, name and a brief description.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situation

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. We are unable to refund anything other than the original payment method.

What happens if my parcel is returned to sender?

• If your parcels returns to us for any reason, we will issue you a refund of the total before shipping minus a 5% restocking. Once the refund is processed you will receive an email with the notification. 

Lost, Stolen and Damaged Orders :

Oh no! We are so sorry to hear that something happened to your order. We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact the parcel fulfillment company within 14 days of delivery so that they may assist you further. Please note that you may be required to provide photos of your goodies in order for the claims team to best assist you. Enailcouture is not liable for any products lost, stolen or damaged shipping under any circumstances. 

For lost or stolen orders, call the shipping carrier and get specific details regarding your delivery. Be sure to check around your home and around mailbox. Inquire with your neighbors. 

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Orders are currently taking up to 14+ business days to process an order. Once an order is processed we ship it out the same day.
• This time may vary due to the volume of orders received and is not a guarantee processing date.
• Standard US USPS shipping is 3-4 business days. Standard US UPS & FedEx is 3-6 business days.
• Shipping time might vary depending on location, shipment method, and other factors.

^{Delivery and Return Delays :} 

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS/UPS/FedEx, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.

Please note, Enailcouture is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/UPS/FedEx to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

^{Can my parcel be redirected to a different address?}

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update the address on the USPS, UPs, or FedEx website, though! Please note that the purchaser is responsible for inputting the correct shipping address. If your package returns to us due to an incorrect address, it will be cancelled and restocked. We are more than happy to reship your order but there is a reshipment cost as we send orders to the address provided at the time of purchase.

Unfortunately, you do forfeit the right to a refund to your order if you decide to not reship.

Shipping cost:

• Orders over $149.99 will qualify for free shipping in the USA including Hawaii, Alaska, Puerto Rico & Guam.
• Shipping cost is depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Expedited Shipping Information:

• UPS services are not available on weekends. All expedited orders must be placed Monday-Friday before noon, in order to ship out the same day, as our UPS carrier arrives by 1pm on weekdays only, excluding holidays. Expedited orders placed during the weekend will ship out the following business day. Per our policy, we are not responsible if the parcel is not delivered on the guaranteed shipping time. We cannot be held liable for UPS guarantees. We do not offer refunds on shipping charges if UPS fails to meet their guaranteed shipping times. Please keep in mind, UPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19, and the holiday season. If you should require further assistance, please reach out to UPS, and provide the tracking number so they may better assist you.

International orders are processed and shipped different than US orders

• International shipping typically is 10-21 business days.
• Shipping cost is depending on your chosen delivery method and country. Full price will be displayed at checkout.
• International taxes might be applied depending on your country's taxes policy.

• The recipient is responsible for any customs or duties placed by the origin country.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods.

• The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.