Help Center/FAQs

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by entering your delivery information and contact method. Select payment method the for goods. Please review your order at checkout to ensure all products are correct.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, and PayPal.
  
• AfterPay only available for USA and US Territories.

Note that additional exchange fee may apply if your currency is other than US dollars.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Orders are currently taking up to 30+ business days to process an order. Once an order is processed we ship it out the same day.
• This time may vary due to the volume of orders received and is not a guarantee processing date.
• Standard US USPS shipping is 3-4 business days. Standard US UPS & FedEx is 3-6 business days.
• Shipping time might vary depending on location, shipment method, and other factors.

Shipping cost:

• Orders over $99 will have free shipping.
• Shipping cost is depending on your chosen delivery method and country. Full price will be displayed at checkout. 

International orders are processed and shipped different than US orders.

• International shipping is 10-21 business days.
• Shipping cost is depending on your chosen delivery method and country. Full price will be displayed at checkout.
• International taxes might be applied depending on your country's taxes policy.

• The recipient is responsible for any customs or duties placed by the origin country.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

• Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect.

• If you believe you have received damaged or incorrect merchandise, please contact us within 4 days of the date when the parcel was received.

• Once the email has been sent we will issue you a return label. When the product arrives to our location we will further inspect the product for manufacturing defects.

• If product is proven defective a replacement will be shipped out.
• If no defect is proven the customer is responsible for any reshipment cost. If customer refuses to reship the product there will be no refunded issued as the product is not defective.

• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.

• For returns/exchanges of incorrect products, please email info@enailcouture.com with the subject 'Incorrect Product/Order' and include your order number, name and a brief description.

• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situation

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. We are unable to refund anything other than the original payment method.

What happens if my parcel is returned to sender?

• If your parcels returns to us for any reason, we will issue you a refund of the total before shipping minus a 5% restocking. Once the refund is processed you will receive an email with the notification. 

For any orders placed on or after March 16, 2020, our refund policy has been updated to not allow our customers to cancel unshipped or shipped orders at any time for a refund.

Where customers can track their orders?

• Until orders are processed and shipped, it will be marked as confirmed. There is no notification for when an order is processed due to the fact that when an order is processed it is shipped same day.

Is it possible to change the order and how it can be done?

• No. Once an order is placed and payment is accepted we are unable to alert or modify orders.

Are there any promo codes I can use?

• Promo codes are automatically entered at checkout! We are unable to use more than one promo code.

When is the next promotion?

• We have promos every month!

Can the seller send you product test samples?

• No we do not send samples or test products.

I entered the incorrect address. How do I update this?

• Send us an email with the order number and the corrected address so we may update that for you.
• We are unable to change the billing address.

How many languages does Max speak?

• 4. English, Spanish, Russian, & Japanese

Where is Max from?

• Disneyland

What is Max's race/ethnicity?

• American and Plastic

How old is Max?

• 100

Where does Max buy his contacts? 

• That's his natural eye color